Terms and Conditions

Terms of Service

Spiffing Dog Training ( herein know as Spiffing Dog ) Consultation and Course Booking Terms and Conditions.

Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking you are deemed to have read, understood and accepted them.

Contract of Sale

Completion of the booking process and acceptance of our terms and conditions forms your contract with Spiffing Dog.

Payment

Payment of the full consultation/course fees must be made in advance and are made at the time of placing a booking. It is not possible to attend a consultation/course unless payment has been received.

We accept payment by PayPal, online BACS, credit/debit card or cheque.

Cancellation

Cancellations must be made in writing by post or email.

Cancellations will be subject to the following fees:-

  • Cancellations within 0-7 days of the start date will be charged the full fee.
  • Cancellations within 8-28 days of the start date will be charged 50% of the fee.
  • Cancellations more than 28 days before the start date will be charged 20% of the fee.
  • If the participant fails to attend the course the full fees are payable.

Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your purchase of a course within a period of 7 working days beginning on the day after we send your booking confirmation. However, there is no right of cancellation where the course begins within this seven day period.

Delegate Substitution

A substitute delegate may be named at any time before the course at no additional cost.

Transfer

Requests to transfer to an alternative course or date must be made in writing by post or email.

Transfers may be made up to 1 day before the course start date and will incur no additional fee. However, transfers are subject to availability and Spiffing Dog is not obliged to ensure suitable alternatives are available.

A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.

Course Content

Spiffing Dog reserves the right to change the content, timing, date, venue or Instructor of the consultation/course in order to provide a high quality service or where it is necessary for reasons beyond our control. Spiffing Dog reserves the right to cancel a consultation/course up to and including the date of the event and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date. Spiffing Dog will not be liable for any losses or expenses arising from amendments to the course or cancellations. Consultation/course materials are supplied only for your personal use.

Intellectual Property

Spiffing Dog remains the owner of all intellectual property in course materials. No part of the materials may be copied or reproduced without our permission.

Data Protection

Any personal information you give to us with be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the consultation/course and to inform you about similar courses which we provide, unless you tell us that you do not want to receive this information. Any personal data you provide may be held on computer files.

Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.